4 players can join a multiplayer lobby

4 players can join the lobby of a Multiplayer match even though the maximum number of players allowed to play is 3. The current workaround r...

Connection lost while progressing through "The Far Reaches - Intro III"

A disconnection error message can appear while progressing this level. You will be asked to rejoin and you may be redirected to the Main Men...

Game crash due to high temperatures

During long game play sessions (2 hours or longer), your device may become hot to the touch and the game may crash. At this point, the ...

Game language remains set to English despite changing it to a different language.

The game will continue to be displayed in English even after the game's language is changed.This issue is under investigation.

Game crashes after creating or editing game handle

The game may crash when you attempt to create or edit your Netflix game handle.This issue is under investigation.

Stuck progress in Natamus Negotiations

You may experience being stuck in Natamus Negotiations after crossing the second rainbow bridge then reaching a lever to go up to a platform...

Stuck progress in Moonshadow Forest - Intro II

The lamp you obtain during the mission may become lost after you fall into a pit, preventing progression.This issue is under investigation.

Stuck progress in Border Intro III

During the tutorial and while in a multiplayer party, you may be asked to add a party member even though you already have one, preventing pr...

Stuck after interacting with post-level portals

Your game may get stuck after interacting with a portal, upon completing a level. Just give it a couple of minutes and you will be able to c...

Game crash during the start of "The Border", "Moonshadow Forest" and "The Far Reaches"

Your game may crash while playing the intros of these acts. Simply restart the level to continue playing.This issue is under investigation.

Game crash while playing The Border: Chapter II

You may experience crashes on some devices while playing this particular level.This issue is under investigation.

Game crashes when you are in 'The Great Climb: Chapter III'

The game crashes after breaking different objects while in the 'The Great Climb: Chapter III' level.

App does not respond/hangs when switching between profiles.

Switching from a newly created profile to a profile with progress can cause the the game to hang.

The game softlocks after switching to cellular data at startup.

A softlock can occur when switching from Wi-Fi to cellular data during a loading screen after starting any game level.

An enemy fails to be defeated, which blocks the player from obtaining the 'Lost Spirit'

A ghost enemy fails to be defeated in the shrine where the 'Lost spirit' artifact is obtained, therefore the artifact cannot be obtained and...

The Main character can move and fight after being defeated.

Occasionally during any level, upon losing all HP, the main character can still move, and/or attack after being defeated.

The 'Lamp' item becomes soft-locked when interacting with it.

The 'Lamp' item on 'Moonshadow Forest, Chapter II' disappears and becomes soft-locked when two players try to pick it up at the same time.

The player is unable to start a party.

When the player abandons a mission and switches from Wi-fi to cellular network, the 'Ready' button gets locked; making it impossible for the...

[iOS] Ready button is not working

If you’re experiencing issues with tapping the “Ready” button on iOS, we recommend restarting the game. This should resolve the problem.

Getting Stuck at the Moonshadow Forest

Our team is currently investigating the following instances of players getting stuck at the Moonshadow Forest:Entering the area with a hero ...