What happens if my Netflix subscription lapses?

As long as you do not delete the profile where you are saving your game progress, you will be able to access your game’s progress for 10 mon...

I can't log in. What should I do?

If you're experiencing issues logging into the game, please ensure that you're using the correct email address that's tied to your Netflix a...

How can I get assistance with a problem on my Netflix account?

If you have any questions about your Netflix account, such as password reset, account recovery, billing concerns, email update, etc., please...

Why is the game crashing/not loading?

If you're experiencing issues with loading or crashes, try restarting your device, clearing the app cache, or reinstalling the game. Ensure ...

Does this game require online connection?

The game requires you to first login via your netflix account to verify it. Once it is done, a connection is not required

Do I need a Netflix account to play?

Yes, Secrets by Episode is included with your Netflix subscription. You must be logged in to play.

How do I adjust the volume of the game?

At the story selection screen, tap on the menu icon on the upper left and select Settings. From there you can adjust the Music and Effects v...