Some players are experiencing longer loading times when entering the app or a specific story. While the story is loading do not close the app or move it into the background, as this has been known to corrupt files and cause gameplay issues, such as missing character art or names. If you experience this issue, please take the following action:
1. Make sure your phone is updated to the latest OS version
2. Uninstall and reinstall the app. 
3. Replay the chapter where you experienced the issue.

If you are still experiencing issues after these steps, please contact a support agent through the chat.

These issues may also occur if you close the app or move it to the background while on the End of Chapter scene. When a chapter is finished, use the Exit Story button to get back to the main library before exiting or switching to another app to avoid potential problems.