We understand that some players have experienced resets in their character settings within our stories, and we recognize how this can impact your gameplay experience. Our team is actively working on a solution, but we are unable to provide an estimated timeframe at this time.

While it's not possible to restore your character’s original design, you can continue playing and customize certain aspects, such as hair color and clothing. If you're looking for more customization options, restarting the story will allow you to redesign your character from scratch, though we understand this may not be the most convenient option.

If you choose to restart the story, or if you’ve already done so and encountered the issue again, please don't hesitate to reach out. We truly appreciate your patience and understanding as we work toward resolving this matter.