We are aware that some players have experienced an issue with Emily in Paris Chapter 17 where they encounter a black screen and are unable to continue in the story. This appeared to only effect players who are persuing Charlie or Ophelia as their main love interest.

The team has released a fix for the issue that should allow players to now move forward. The content update will happen automatically the next time you open the Emily in Paris story. You should be able to continue playing from where the error occured. If you continue to experience an issue, please report it to player support. 

We aplogize for the delay in your ability to finish the chapter. We appreciate all of the details, screen shots, and videos provided by players in their conversations with the support team.  Those interactions help immensely in the investigation process. Thank you for your patience while we work on correcting the issue.