Some players have reported encountering a Critical Episode Load Error, which indicates that the story is not properly connecting to the cloud save server, preventing your game from being retrieved. This error message will prevent you from entering the story so you can avoid a variety of potential issues that could impede your progress and bug your gameplay. Please follow these steps before trying to enter the story again:

• Close the app,
• Confirm you have a strong and stable internet connection
• Try to resume your gameplay.

The error should clear on its own over time and you will be able to resume your story, however If you are continually getting this error over a period of time then something within your story may have already been broken and you should attempt to replay a previous chapter. If the error persists, then you will need to replay from the start the story.